Customer Service

What to do when “Hostname api.qoo-app.com not verified”?

This error only appears in 80313 or 80314. Currently, this error has been fixed.

Please update QooApp to the latest version: https://apps.qoo-app.com/en/dl

Why are installed games not showing up in “My Games”?

Why are some games not downloadable?

Why do some games fail to download?

Why do some games fail to install?

When I try to install an APK it says "INSTAL_FAILD_INTERNAL_ERROR: Permission denied (1)" What do I do?

I downloaded the latest version of the game, why do I still need to update it in-game?

Why are some games not updated?

Why does "Download failed because you may not have purchased this app" show up?

Why do my games quit unexpectedly?

What if I encounter a problem with in-app purchases?

What to do if I lost my game account?

I did not receive any iQ after a successful purchase.

How to change my QooApp username?

Request to delete my QooApp account.

Does deactivating QooApp accounts or deleting QooApp lead to data lost in games?

What should I do if I have found a violation comment/post?

I can’t find the game I am looking for in the game store. What should I do?

I want to install QooApp on my Apple device (iOS system), why am I unable to install it?

What should I do if I can't find an answer to my question in this FAQ?

QooApp Content Rating