• What to do when “Hostname api.qoo-app.com not verified”?

    This error only appears in 80313 or 80314. Currently, this error has been fixed.

    Please update QooApp to the latest version: https://apps.qoo-app.com/en/dl
  • Why are installed games not showing up in “My Games”?

    We are no longer operating QooApp 6.0.0 and any earlier versions. Please update QooApp as soon as possible and your installed games should show up normally. 

  • Why are some games not downloadable?

    1) The [Download] button shows [Google Play] instead

    1. Due to the current system limitation, some games are not available for download in QooApp but you can still go to Google Play for downloads and updates.

    2. The games detect download sources. You must download and update from Google Play.

    2) The [Download] button shows [This app is not available for your device] instead

    1. The specification of your device is lower than the game’s requirement. Please use the models that the game recommends.

    2. You are running an outdated Android version. Please try to update.

    3. Please check the red message on top of the game description.

  • Why do some games fail to download?

    1) Internet issue: Please download using wifi. 

    2) Device storage: Please spare more device memory.

    3) Clear data: Please go to your device setting, find QooApp in “Application” and tap “Clear Data”. Please bind your QooApp account before clearing data.

    4) Download stuck at 100%: Go to the game profile in QooApp and tap “Delete APK", then you should be able to download the game without any trouble.

    5) Apk is safe/scanning for threat/unable to scan: Please turn off Lookout and try again.

  • Why do some games fail to install?

    1) "Install" button not responding: Try turning off light adjusting apps and unofficial device themes. 

    2) Parse error: Please go to the game’s profile in QooApp, open the top right menu and select “Delete APK”. Reinstall the game and the process should run normally.

    3) Download stuck at 100%: Go to the game profile in QooApp and tap “Delete APK". You should be able to download the game without any trouble.

    4) Application not installed: 

    1. Lack of memory: You are advised to have at least more than 10% free space in your device.

    2. If your games are not downloaded from QooApp or Google Play, you will not be able to update it via these platforms. Please bind your account, delete the apk, and download from these platforms.

    3. Internet issues: Unstable internet may lead to incomplete download. Go to the game’s profile in QooApp, open the top right menu and select “Delete APK”. Then download again with stable wifi.

    4. SD card:

      1. Please avoid using a SD card as your default storage. You are advised to use the device internal memory as default storage.

      2. Remove SD card and try to install again. 

    5. Please avoid merging SD card data with internal storage. Un-merge and move the game file to internal storage to ensure proper installation.

    6. Google Play: Go to your device setting and find Google Play in the application setting. Tap “Clear data” and delete the old APK. Then try to install the game again. 

    7. Rooted phones: Using ES File Explorer to find smdl2tmpl.asec under the file .android_secure/ , delete it and the old apk file, then redownload and update. (You don’t have to delete the game)

  • When I try to install an APK it says "INSTAL_FAILD_INTERNAL_ERROR: Permission denied (1)" What do I do?

    The apk provided by the game you are currently downloading is split-APK, unlike the usual APK, it needs to download multiple APK files in order to install successfully. QooApp already supports split-APK download, but some phones are still unable to download games or apps through split-APK due to system limitation.

    If you are using a Xiaomi device, try Settings > Developer options > Turn off MIUI Optimization. After you restart your phone, re-open QooApp's game page, click the "Re-download" button on the upper right menu (you don't need to delete the game) to update the game.

    If you can not find the MIUI Optimization option and your phone is running MIUI12, please go to Settings > About phone > Tap on “MIUI version” for 7 times until developer mode appears. Then go to Settings > Additional settings > Developer options > Keep tapping “Reset to default values” until it shows Turn off or on MIUI Optimization.

    P.S. The solution may not work on certain Xiaomi devices. we recommend you backup the game data before you turn off the MIUI Optimization.

  • I downloaded the latest version of the game, why do I still need to update it in-game?

    1) APK install: The apk is downloaded but not installed automatically. Please click “Install” to update the game.

    2) Data download: Some games may require data download in-game after updating the game version. Please wait until the data is downloaded and proceed.

  • Why are some games not updated?

    1) For some games we need the publishers to provide the apk files. The process may take some time but we will continue to speed up communication with our partners. 

    2) Some games have different versions in various game stores and websites, but the in-game contents are essentially identical. 

    3) Localized versions may not share the same content with the original game. 

    If you find a game that is not updated in QooApp, go to the game's profile and tap the "Not Updated?" option in the top right menu.

  • How to install games with an extra data pack?

    1) Install the file with the “.apk” format.

    2) Download all the obb files to the storage.

    3) Check the downloaded obb file. There should be something like “com.xxx.game”. This will be the game folder.

          E.g. If the obb file is named “main.1200.com.qooapp.game.obb”, the game folder name will be“com.qooapp.game”.

    4) Find your saved location of the game or Android/obb folder. Create a folder with the same name of the game folder such as“com.xxx.game”.

    5) Find your downloaded files with “.obb” format in the Download folder. Copy/move them to the folder you just created in step 4. 


  • Why does "Download failed because you may not have purchased this app" show up?

    The application's obb file may not have been installed properly. 

    1) Internet issue: Please use wifi to download any game to avoid data loss. Then go to the game's profile page on QooApp and tap "Re-download". 

    2)  Authorization: You have not authorized QooApp to access your device storage. Please go to your application setting, find QooApp and enable the corresponding authorization option. Then go to the game's profile page on QooApp and tap "Re-download". 

    Don't delete your game before binding the account!

  • Why do my games quit unexpectedly?

    1) Quit once launch: This happens to games with split apks. Devices such as Vivo and Meizu must download split apks from Google Play. Xiaomi devices must have “MIUI optimization” switched off and must be restarted in order to download split apks from QooApp. Detailed guide to switch off "MIUI optimization": https://notes.qoo-app.com/en/note/2208197

    2) Quit after entering the game successfully: This may be an in-game bug or a sign that your device doesn't have enough ram. Please avoid running multiple applications at the same time.

    3) Google Play Services/Google play Store: Devices without Google Play Services or the latest Google Play Store or the latest may not be able to run certain games. Please install or update these services.

    Don't delete your game before binding the account!

  • What if I encounter a problem with in-app purchases?

    1) “Item unavailable in your country” means due to Google Play policy change, geo-restricted users will not be able to do in-app purchases through Google Play, you are recommended to ask developers for help.

    2) Not receiving items after in-app purchases

    1. Because the server is still processing, please wait about ten minutes.

    2. Contact the game developers, or check the item's status with the community officials.

    3. If you don’t know how to contact the developers, you can click the “Contact CS” button on the upper right of the game page for help.

  • What to do if I lost my game account?

    If you have connected your game account with email or social media accounts, or have set up an account ID and password, or there is an account retrieve code, please try to retrieve your account first.

    If you failed, we recommend you to file a ticket to the game developer’s support team providing your account information (e.g. Game Name, Level, Character(s), In-App Purchase Record etc. Different games might require different information) in order to retrieve your account.  

  • I did not receive any iQ after a successful purchase.

    Our customer service team will help you with any problems concerning iQ transactions. Please tap “Contact CS” and provide the following information: UID, screenshot of transaction record, details about the problem encountered.

  • How to change my QooApp username?

    In the current version users are able to change their name for once. Therefore, users cannot modify their name after the first chance.

    If you haven’t changed your username and wish to update your username, you can go to your profile page and click the pencil symbol next to your name to change it.

    Moreover, for the following reason we can renew your username :

    1) You misclicked and saved a wrong name.

    2) The username is your real name/contains sensitive personal information.

    3) Username has not been modified but cannot be modified.

    For the above situations, please provide your UID, linked account (FB/Twitter, etc.) and the new username you prefer to mr@qoo-app.com we will change it for you!
  • Request to delete my QooApp account.

    If a QooApp account has been registered for isekai pass, we're only able to delete the third party account  and the QooApp account still be able to log in with the previous setting of isekai pass.

    If you make sure to delete the third party account please provide the following information to mr@qoo-app.com :

    1) Your UID and user name

    2) The third-party account you had used when logged into QooApp

    3) Why you want to delete it

    Last but not least, regarding the service of deleting isekai pass is under development. If there is any follow-up progress, we will announce it ASAP.

    Thank you for your understanding!

  • Does deactivating QooApp accounts or deleting QooApp lead to data lost in games?

    QooApp account is separate from the game account.

    If your game doesn’t require login from QooApp, there will be no data lost either deactivating QooApp account or deleting QooApp.

    However, for those games which require login from QooApp, QooApp account login failure might cause problems retrieving your game data.

    Please contact the game developer directly in this case.

  • What should I do if I have found a violation comment/post?

    If you have found the violation comment/post, you can keep pressing the post or tap the top right of the comments, then choose “Report” and we will check it.

  • I can’t find the game I am looking for in the game store. What should I do?

    You can upload a game request note with details of full game name or game’s official website, we will try to contact the developers for collaboration.

    However, your recommended games should meet the QooApp Game Rules criteria: https://notes.qoo-app.com/en/note/71796
  • I want to install QooApp on my Apple device (iOS system), why am I unable to install it?

    Since iOS devices do not support downloading apps outside the App Store, we cannot provide QooApp in the iOS version. 

    You are welcome to use the web version QooApp ( https://www.qoo-app.com/en ) to check out game and anime news, review games, post notes and share cards to interact with our community.
  • What should I do if I can't find an answer to my question in this FAQ?

  • QooApp Content Rating

    1) Anyone

         Games with this rating contain content that is generally suitable for all ages. They can contain content such as infrequent use of mild /cartoon violence and mild language.

    2) Early Child

         Games with this rating contain content which is aimed towards a preschool audience. They do not contain content that parents would find objectionable to this audience.

    3) Everyone 10+

         Games with this rating contain content that is generally suitable for those aged 10 years and older. They can contain more mild / cartoon violence and mild language, minimal suggestive content.

    4) Teen

         Games with this rating contain content is generally suitable for those aged 13 years and older; they can contain moderate amounts of violence (small amounts of bloods), suggestive themes, sexual content, and crude humor.

    5) Mature

         Games with this rating contain is generally suitable for those aged 17 years and older; they can contain intense and/or realistic portrayals of violence, stronger sexual themes and content, partial nudity, and more frequent use of strong language.

    6) Adult Only

         Games with this rating contain is suitable for those aged 18 years and older; they contain strong sexual themes and content, graphic nudity, extreme portrayals of violence, or unsimulated gambling with real currency.

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